Frequent Questions

What materials are the Mina de Mar designs?

  • Chains
    Our  chains are made of GOLD FILLED, which is composed of a solid layer of gold.
  • Pendants, Rings, Earrings
    Our pendants, rings and earrings are gold plated in 22k. gold.
  • Patinas
    All our patinas are made detailed by hand to give each piece that one-of-a-kind weathered metal appearance. We love the oxidized tone that looks like it came from the ocean.
  • Quartz, Natural Shells, Pearls, Opals
    We use fresh water pearls and opals, natural shells and quartz, these last ones are gold dipped in 24k. gold

    What care should my piece have?

    Simple but important!
    Store it in a closed transparent plastic bag or in its original box.

    All our pieces, as well as pearls and natural shells should be kept free of perfumes, cosmetics, chlorine, salt water or any other chemical solvent that can alter its consistency, since they accelerate the opacity process.

    If your piece is green-blue patina, in addition to the mentioned care, you should also keep free of any jewelry and / or water cleaning product, since this patina can fade until it loses its bluish effect.

    What guarantee do the Mina de Mar parts have?

    All our pieces are made under a standard of excellence in assembly, so we recommend giving you the necessary care so that it always looks like new.

    Mina de Mar does not accept returns, however, if one of our pieces has any defect due to assembly or you receive a product other than the one requested, it will be replaced without any inconvenience, we will gladly address your case through an email.

    What happens if my order does not arrive?

    Do not worry! From us you will receive a guide number and phone number from the courier provider company so you can directly track it.

    Should I give some maintenance to my piece?

    Yes, to preserve its beauty all our pieces will need cleaning from time to time.

    Note:
    All of our CHAINS are made of GOLD FILLED, so they do not lose their properties or change their color over time, but they may be less shiny due to the PH of each skin and can lead to darkening of any piece of jewelry.

    To keep them as new we recommend that natural pearls and shells, as well as chains, be washed with a neutral soap and tap water, then dried with a fine cotton cloth and that's it! You will have a nice piece like the first day!

    In the case of pendants, rings and earrings that are bathed in gold, their cleaning is the same, however, over time they can wear out, but do not worry! You can always give it a gold bath again (Mina de Mar does not perform this service, however, you can find it at any jewelry store near your location).

    Do you ship worldwide?

    Yes, we take Mina de Mar as far as you want! Check our Shipping Policies.

    Do you have a physical store?

    No, however, we would love to take your order through our online store.

    How long does my order arrive?

    Mexico Shipping Expectations

    • Shipments within Mexico are delivered 2 to 7 business days after the preparation of your piece. 
    • Shipments outside Mexico take 15 to 21 business days after the preparation of your piece.

    US Shipping Expectations

    • We use USPS for all shipments from the US. Package delivery times will automatically be determined per the USPS selection dates at checkout.

    Do you sell wholesale?

    Yes! We have wholesale prices please contact us directly > info@minademar.com

    What are the payment methods?

    • Visa
    • Mastercard
    • American Express
    • Discover
    • JCB
    • Diners Club
    • Shopify Pay
    • Apple Pay
    • Google Pay
    • Paypal